Privacy Policy

1. Information PetCremLog processes

PetCremLog is operated by AustroSystems.

PetCremLog processes information needed to provide the service, including account and user data, email addresses, login sessions, facility settings, pet and case records, custody events, notes, labels, certificates, case records, status-link data, uploads/photos, support emails, and billing provider metadata.

If you upload photos or files, those uploads may be stored and processed as part of the operational record.

2. How information is used

Information is used to authenticate users, provide account access, generate records and artifacts, support chain-of-custody workflows, maintain security, respond to support requests, and operate the service.

Status links may create limited access metadata, such as token use, request timing, or browser information, to help operate and protect those links.

3. Billing provider

Payments and subscriptions may be handled by Paddle or another payment provider as Merchant of Record. The payment provider may collect payment, tax, buyer, receipt, and subscription metadata directly during checkout. PetCremLog does not store full card details.

4. Sharing

PetCremLog does not sell operational data. Limited information may be shared with infrastructure, storage, email, security, analytics, and payment providers when needed to run, protect, or support the service.

5. Storage and security

PetCremLog uses reasonable technical safeguards such as private account access, filtered sensitive parameters, and restricted administrative access. No internet service can guarantee absolute security.

PetCremLog does not claim HIPAA, SOC 2, GDPR, or other formal certification as part of this policy.

6. Export and deletion requests

You can export your data and delete your account directly in the app from Settings, not by email request. If you cancel your subscription, your account remains accessible until the end of the paid term. Account data is retained for 90 days after paid access ends and may then be permanently deleted. Some information may need to be retained for legitimate business, security, dispute, payment, backup, or legal reasons.